Terms of Use, Privacy Policy & Legal Notices

These Terms & Conditions govern all bookings and services offered by The 7 Wonders (“Company”, “we”, “our”, “us”). By using this website or confirming a booking, you agree to these Terms.

1.1 Scope of Services

We act as an intermediary between you and airlines, hotels, transport operators, cruise companies, charter/yacht providers, and other travel suppliers for:

• Flights, hotels, cabs, buses
• Visa consultation and assistance
• Cruise, charter and yacht bookings
• Domestic and international holiday packages

1.2 Booking Policy

• All bookings are subject to availability and final confirmation by the supplier.
• Fares, taxes and availability can change until full payment and confirmation.
• Your booking is confirmed only after payment is received and a confirmation is issued by The 7 Wonders via email/WhatsApp.
• You are responsible for checking accuracy of names, travel dates, destinations and other details before payment.

1.3 Customer Obligations

By booking with us, you agree to:

• Provide accurate and complete personal details, including passport and contact information.
• Ensure your passport, visa and other travel documents meet destination requirements.
• Comply with airline, hotel and local authority rules.
• Review all booking details promptly and report discrepancies immediately.

1.4 Cancellations, Changes & Refunds

• All cancellations and changes are governed by the fare rules and policies of airlines, hotels and other suppliers.
• Some bookings may be non-refundable or may incur heavy change fees.
• Refund timelines typically range from 7–30 working days (airlines) and 7–21 working days (hotels/tours), depending on the supplier and payment processor.
• Our service charges and convenience fees are non-refundable unless explicitly stated otherwise.
• No-shows or late arrivals are usually treated as 100% cancellation by suppliers.

1.5 Visa & Documentation

• Visa approval is entirely at the discretion of the respective embassy/consulate.
• Visa fees and service charges are non-refundable irrespective of approval or rejection.
• The Company is not responsible for losses due to visa delays, rejections, or incorrect/incomplete documentation provided by you.

1.6 Liability Disclaimer

• The 7 Wonders acts as a facilitator and is not the end service provider in most cases.
• We are not liable for delays, cancellations, overbookings, baggage loss, accidents, injuries, or service deficiencies caused by third-party suppliers.
• Our total liability, if established by a competent authority, is limited to the total amount paid to us for the specific affected booking.

1.7 Force Majeure

We are not responsible for any failure or delay caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, political unrest or supplier operational issues.

This Privacy Policy describes how The 7 Wonders collects, uses, shares and protects your information when you use our website, WhatsApp, social media channels and services.

2.1 Information We Collect

• Personal data: Name, email, phone, address, date of birth, passport and visa details, travel preferences.
• Booking data: Itineraries, ticket numbers, hotel and transfer details.
• Payment data: UPI, card details (handled securely by payment gateways), billing information.
• Technical data: IP address, device information, browser type, cookies and analytics events.

2.2 How We Use Your Data

• To process bookings and provide travel-related services.
• To communicate confirmations, alerts, reminders and updates.
• To assist with visa applications and documentation (when requested).
• To improve our website, user journey and customer support.
• To send marketing communication where you have opted in (you can opt out anytime).
• To comply with applicable laws, tax regulations and law enforcement requests.

2.3 Sharing with Third Parties

We may share your data with:

• Airlines, hotels, cab partners, cruise operators and charter/yacht providers.
• Visa processing partners and relevant embassies/consulates.
• Payment gateways and fraud prevention tools.
• IT, hosting, analytics and customer-support providers acting on our behalf.
• Authorities where legally required.

We do not sell your personal data.

2.4 Data Security

We use HTTPS, secure hosting, tokenised payments via PCI-DSS compliant gateways and role-based access. Error monitoring is performed using Sentry to identify and fix issues while limiting exposure of personal data.

2.5 Data Retention

• Booking and invoice data is retained as required by Indian tax and compliance laws (typically up to 7 years).
• Account data is kept as long as your account is active or as needed to provide services.
• You may request correction or deletion of certain data, subject to legal retention obligations.

2.6 Your Rights

• Right to access and update your information.
• Right to withdraw consent for marketing communication.
• Right to request deletion of certain data, subject to statutory retention requirements.

We use cookies and similar technologies to provide core functionality, remember your preferences and understand how visitors use our website.

3.1 Types of Cookies

• Essential cookies: Required for website operation, secure login and session management.
• Preference cookies: Remember language and basic display settings.
• Analytics cookies: Help us understand traffic patterns and improve performance (e.g. via Google Tag Manager ID GTM-PQPHKQ9F).
• Marketing cookies: Used for remarketing and measuring campaign effectiveness, where enabled.

3.2 Managing Cookies

You can control cookies through your browser settings. Disabling some cookies may affect the functionality of the website and your booking experience.

All content on this website, including the name The 7 Wonders, logo, design, text, graphics, itineraries, images, videos and custom code, is owned or licensed by The 7 Wonders and protected by applicable intellectual property laws.

4.1 Permitted Use

• You may browse the website and print/download extracts for personal, non-commercial use.
• You may share links to our pages via social media and messaging platforms.

4.2 Restricted Use

• You may not copy, reproduce, modify or republish our content for commercial use without written permission.
• You may not use our brand name, logo or assets in a way that suggests partnership or endorsement without consent.
• Any unauthorised use may lead to legal action under Indian copyright and trademark laws.

5.1 Regulatory Compliance

The 7 Wonders operates in alignment with applicable Indian laws and relevant international travel norms, including but not limited to:

• The Consumer Protection Act, 2019
• The Information Technology Act, 2000 and related rules
• Indian data protection and privacy requirements
• DGCA and airline regulations for flight bookings
• Partner and supplier guidelines (hotels, cruises, buses, charters, yachts)

5.2 Dispute Resolution

Step 1 – Contact us: For any issue, please first contact our support team:

• Email: support@the7wonders.co.in
• WhatsApp: +91 7004198163

We aim to respond within a reasonable timeframe and try to resolve issues amicably.

Step 2 – Arbitration: If a dispute cannot be resolved informally, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

5.3 Governing Law & Jurisdiction

These Terms and any dispute arising out of or related to your use of this website or our services shall be governed by the laws of India. The courts of Bengaluru, Karnataka shall have exclusive jurisdiction.

5.4 Updates to this Page

We may update these Terms and policies from time to time. The latest version will always be available on this page and will be effective from the date of publication.